Refund policy

Our 5-Day Guarantee for Defective Items 

Our policy lasts 5 days. If 5 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or replacement. To provide the fastest resolution possible and reduce environmental impact, we do not require you to physically mail back defective or damaged items. If your item arrives damaged, defective, or is the wrong item, please follow these steps:

• Email our support team at contact@teleyos.com within 5 days of receiving your order.

• Include your Order Number and a clear description of the issue.

• Attach clear photos or a short video demonstrating the defect or damage.

Once your photo/video evidence is received and inspected, we will send you an email to notify you of the approval or rejection of your claim. If approved, we will immediately issue a full refund or send a free replacement—and you may simply dispose of or recycle the defective item.

Hygiene and "Change of Mind" Exceptions 

Due to the nature of our products, all under-pillow sleep speakers and personal audio items are strictly non-returnable for sanitary and hygiene reasons. We do not accept physical returns or offer refunds for "change of mind" or buyer's remorse once an order has been successfully delivered.

Incorrect Addresses & Delivery Failures 

We are not responsible for delivery failures caused by incorrect or incomplete shipping information provided at checkout (e.g., missing apartment numbers, incorrect zip codes, or invalid phone numbers). If a package is returned to our processing hub due to a customer address error, we can arrange a final redelivery attempt for a flat fee of $10.00 USD. Otherwise, no refund will be issued.

Lost or Stolen Packages 

If your tracking information states that your package was delivered to your address and you have not received it, you must contact the delivery carrier directly. We do not hold responsibility for packages that state "Delivered" but are subsequently lost or stolen. If your tracking information has not updated for more than 30 days while in transit, please contact us at contact@teleyos.com so we can investigate and issue a replacement or refund.

Refund Processing (if applicable) 

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@teleyos.com.